FAQs

We estimate that the average running costs of a motor vehicle is approx $3,600 per annum.  This assumes driving approx 12,000 kms pa, spending $2000 on fuel, $300 or servicing, $650 on insurance, and $600 on registration.

Your individual costs will obviously vary, depending on the age and condition of your car and the distance you travel.  To calculate your car running costs, please try the MyCarBudget calculator on our website.

MyCarBudget offers a 6c per litre saving on unleaded fuels and diesel as well as free Road Side Assistance.

MyCarBudget also gives you access to the FleetPartners OneCall service which offers corporate/fleet pricing on servicing, repairs and tyres.

Although the average price of a vehicle has fallen over time, the cost of running and maintaining your vehicle has risen. These costs are made up of fixed costs such as registration and compulsory third party that everyone has to pay regardless of how often you drive your vehicle and variable costs that will depend on the kms travelled. You will also need to add the type of driver insurance you select and how well you maintain you car.

Finally, to get a real picture of cost, you would need to also consider depreciation and “opportunity cost”. 

MyCarBudget customers receive a flat 6c per litre discount on any unleaded and diesel fuel purchases (excludes LPG) made with your branded fuel card. To access the discounts, you don’t need to carry any discount dockets with you, simply pay for your fuel purchases with your nominated fuel card. As the discount is a wholesale discount, it will not appear on your receipt. You will however see the discount on your monthly statement.

When you establish your budget your are able to allocate an amount for maintenance, servicing and repairs. Should you need major work outside of what you had budgeted you will need to increase your budget to cover the additional cost, alternatively you can make an additional lump sum payment to your account to cover the one-off expense. 

MyCarBudget has no minimum term, you can leave at any time, just call us on 1300 710 629. If you have a negative balance, you will be required to re-pay the difference. If you have a positive balance we will refund your money.

If you have insurance with us, you can choose to keep this policy and any future renewals will be sent directly to you.

If you nominate to include both Registration Renewal plus Insurance in your MyCarBudget application, we will contact you for details regarding the renewal dates of both of these payment services.  We may then request that you increase your monthly budget amount to ensure that these services are repaid over 8 months rather than 12.

If your motor vehicle is registered in Victoria, you will be issued with an EFRS (Electronic Fleet Registration System) registration sticker. This will replace your traditional VicRoads sticker and won’t need to be changed each year whilst you continue to be an active MyCarBudget customer.  Your registration renewal will also be automatically paid for by MyCarBudget as long as Registration Renewal remains part of your monthly budget or unless we are otherwise notified.

If your motor vehicle is registered in all other states you will be required to fax or email the MyCarBudget team your Registration renewal statement so that we can make the payment on your behalf. You will need to do so at least 14 business days before it is due so that we can guarantee payment is made before the renewal expiry date.

Where your vehicle requires a statutory inspection, you will need to arrange this prior to asking us to pay for your registration renewal.

For customers living in NSW, in order to have your registration renewal included within your MyCarBudget package, you will need to purchase your CTP (Compulsory Third Party) insurance through the MyCarBudget team. For a quotation, please call us on 1300 710 629.    

There are two ways to book your car in for service, repairs or maintenance.

You can call the FleetPartners OneCall service on 1800 333 100 or complete the OneCall online booking form. OneCall will then find a local service provider and book the service in for you. If available, you can opt to have your motor vehicle picked up and delivered or you can take it in yourself.

Once the service provider has completed the work on your motor vehicle, they will call our OneCall team to have the work checked and authorised. It will then be billed directly to us and we will apply the transaction to your MyCarBudget package.

Alternatively you can pick your own service provider. In order to do this, your service provider will be required to register and be approved as FleetPartners service provider. Please call our OneCall team on 1800 333 100 to get registered.

If you choose to take the vehicle into the service provider yourself and then collect it when the work has been completed, you will be provided with a statement covering the work undertaken, including the costs involved.
 
If you have organised to have your motor vehicle picked up and delivered using the OneCall service, the details will appear on your next monthly report. Alternatively please contact the MyCarBudget team for a statement of the work completed.

Upon signing up for MyCarBudget you will be asked to select a branded fuel card. Your choice is between Caltex, Shell and BP. Once your selection is made you will only be able to purchase fuel from this provider using your fuel card. Please note that you can purchase fuel using other payment methods from whichever fuel provider you wish. You will not however be able to get a reimbursement for these purchases. Find out which outlets will accept your Caltex, Shell or BP fuel card.

Your first card is free and a small charge applies if you wish to have a second or third card. 

The MyCarBudget team will monitor your MyCarBudget package on a regular basis to ensure that it continues to meet your motor vehicle expenses. Should your MyCarBudget package fall negative for an extended period of time, we will contact you to request that an adjustment be made to your regular after-tax deduction. Keeping a positive balance will ensure that you can continue to get the best from your MyCarBudget package.

Using MyCarBudget for your motorcycle is not available at the moment. We are however looking into how we can provide this service as a future enhancement.

All payments for your budget including the monthly fee will be made directly by your employer from your post (after) tax pay.

NO, this is not available at the moment.

Yes, you can either keep your existing insurance provider or select to use our provider in Allianz. Either way you can include insurance in your budget. If you keep your existing provider, you will need to fax/email your renewal notice to us 14 days prior to its due date so that we can make payment for you.

Road Side Assistance comes complimentary and will only apply to the vehicle that is registered to your budget. You can however protect additional family vehicles, by simply establishing a separate MyCarBudget package.

To be able to participate in the MyCarBudget program, your employer must first be signed up to MyCarBudget. Please speak to your employer or send us details on how we can contact them and we will do so on your behalf. Simply complete our enquiry form.

MyCarBudget offers a complimentary Roadside Assistance package to everyone of our customers. This service is automatically provided when you start up and is equivalent to the basic program offered to members by the likes of RACV, NRMA, and RACQ. There is however one key difference (other than being free), we also offer unlimited call outs.

If you have been a member of your local/state based Roadside Assistance provider for many years, and you wish to take on MyCarBudget and the savings of our free Roadside Assistance program but not lose the membership entitlements offered by your service provider, consider a Bridging Membership. This means that you pay a reduced membership fee to keep your membership active whilst not directly using the Roadside Service. Speak to your provider about this option.

MyCarBudget provides MyCarBudget customers with the same Roadside Asstance service it provides to all Operating Lease (company car) and Novated Lease customers. This service is provided by Assist Australia. You can learn more about what our Roadside Assistance service offers here.

Your MyCarBudget will be tailored for one car only. Each vehicle registered with MyCarBudget also received one complimentary fuel card of your choice. Your fuel card will list the Licence Plate Number of your vehicle on it.

If you would like to list a second or subsequent vehicle you will be required to complete a separate MyCarBudget application form for it.

When you sign up to MyCarBudget you will be able to nominate the fuel card of your choice (BP, Shell and Caltex). If you would like a second fuel card of your choice, this will cost you an additional $2.95 per month. There is no charge for changing your fuel card from one brand to another, eg BP to Caltex or vice versa.

Typically it will take 10 working/business days from receipt of your application till when you receive your MyCarBudget welcome kit which will include your fuel card.

Our long terms plans are to enable you to access a quote online directly via our website. Whilst we work towards this ultimate goal, please call our friendly customer service team on 1300 710 629 and they can provide you with a quote over the phone within a couple of minutes.

There could be a number of reasons why your MyCarBudget could be in surplus. Most likely is that you are yet to purchase a particular service for your vehicle and so a particular option such as Registration is in surplus.

If you wish to withdraw surplus funds from your MyCarBudget please contact our MyCarBudget team on 1300 710 629 and the guys can calculate for you the amount of funds which can be withdrawn.

Whilst withdrawing surplus funds is available, you may also wish to transfer surpus funds from one option to another eg from Tyres to Fuel.

If you wish to cancel your MycarBudget, simply call us on 1300 710 629 and we can begin a reconciliation of your budget for you. You can also contact us via email on info@mycarbudget.com.au

If you are leaving your employer and wish to continue with MyCarBudget you will need to speak to your new employer about offering MyCarBudget to all of your new workmates. We would be happy to help you out with this.

The MyCarBudget team monitors every budget on a monthly basis to see how it compares to the nominated budget amounts. Should your average spend on any option exceed your budgeted amount, we will contact you with a recommendation that you adjust your budget accordingly.

There are several options available to you where you wish to take a driving holiday. You can either:

• increase your fuel budget before you go on your driving trip to accommodate some or all of the extra fuel you will be consuming
• wait until you return and then increase your budget (we will most likely be in contact regarding a budget review) to cover the increased fuel spend
• make a one off payment to cover the excess fuel expenditure

Either way, we would prefer that you tell us that you will be going on a road trip and that your fuel will be increasing for a short period of time. We can then take this information into consideration where we are required to perform a budget review.

If you are about to go on unpaid leave for an extended period of time, your options are to make a one -off payment to cover your budget amounts for that period. Alternatively we can suspend your MycarBudget until you return from your leave. Please contact us so that we can assist you.